Terms & Conditions of Ticket Purchase
By purchasing a ticket to Flow in the Forest, you agree to the following Terms and Conditions:
1. Refund Policy
Up to 28 days before the event start date:
You are entitled to a 100% refund, minus a £30 admin fee.- 14 to 28 days before the event:
You are entitled to a 70% refund, minus a £30 admin fee.- Less than 14 days before the event:
No refunds will be issued under any circumstances.
All refund requests must be submitted in writing via email, and may take up to 10 working days to
process. Please email help@flowintheforest.com
2. Event Cancellation
If Flow in the Forest is cancelled by the organisers for any reason (including venue cancellation or extreme weather making the event unsafe or impossible), ticket holders are entitled to a full refund of the ticket price in accordance with consumer law.
Please note that Flow in the Forest cannot be held liable for other costs incurred by attendees (such as travel or accommodation).
If cancellation occurs, we will also offer ticket holders the option to transfer their ticket to a rescheduled date or donate their refund to help cover unavoidable costs, but a refund will always be available.
3. Age Policy
This is a strictly 18+ event.
– Exceptions may be made on a limited, case-by-case basis, but must be arranged in advance.
– No under-18s will be admitted without prior written agreement from the organisers.
4. Dogs and Pets
No dogs or pets are permitted unless explicitly arranged in advance with the organisers.
– Approved dogs will be restricted to the campsite area only and are strictly prohibited from entering any fire spaces, including the woodland glade.
– Dog owners must clean up after their dogs.
Any fouling must be bagged and disposed of responsibly.
– Owners are fully responsible for their dogs at all times.
5. Glass Policy
No glass is permitted on site, including in the bins or the woodland glade area. This is for the safety of all participants, animals, and the environment. Guests will be asked to surrender any glass at the gate, and given the opportunity to transfer the contents to a plastic or metal bottle/container.
6. Environmental Responsibility
We follow a Leave No Trace and Leave It Better Than You Found It ethos. We ask all participants to:
-Take home your recycling if you are self-catering.
– Use the limited recycling and waste facilities on site respectfully.
– Avoid bringing unnecessary waste and pack mindfully.
– Respect the land, wildlife, and one another.
7. Conduct and Safety
Attendees must respect the community, environment, and all safety guidelines in place.
– This is a sober-ish event with no bar on site. Please try to respect others and yourself and moderate your consumption. Anyone found with illegal substances will have them confiscated and dropped in the police drop box, and don’t forget – NO GLASS PLEASE!
– The event includes trained fire marshals and stewards, and safety rules must be followed at all times, especially around fire areas and hot tubs.
8. Ticket Transfers
If you are unable to attend, you may request to transfer your ticket to another named individual,
subject to approval. Please email us in advance to arrange this.
9. Liability
Attendance is at your own risk. The organisers accept no liability for injury, loss, or damage to personal property.
– Participation in activities involving fire, hot tubs, or physical movement is voluntary, and you are responsible for your own safety and wellbeing.
10. Acceptance
By purchasing a ticket, you confirm that you:
– Have read and understood these Terms and Conditions.
– Agree to abide by all event policies and any instructions from event staff or volunteers.
– Understand that breach of these terms may result in removal from the event without refund.
Questions or special arrangements?
Please contact us at: help@flowintheforest.com